Loan servicing software

Loan servicing is everything that happens after you approve a loan – managing payments, tracking balances, handling late fees, communicating with borrowers, and maintaining compliance records. Think of it as the operational backbone of your lending business. A good loan servicing platform makes the difference between spending hours on manual calculations and having everything automated. Quality software keeps your borrowers happy, your cash flow predictable, and your auditors satisfied. Without proper servicing systems, even the best origination process falls apart in execution.

Extremely customizable, and we mean that genuinely. We’re not talking about just changing colors and logos here. Our platform lets you configure payment schedules, fee structures, calculation methods, approval workflows, document requirements – pretty much anything that makes your lending model unique. Want balloon payments? Custom grace periods? Specific prepayment penalty structures? We can customize it. We’ve had clients running everything from microfinance to commercial real estate loans on the same system, each configured completely differently. The loan servicing software adapts to your business model, not the other way around.

Yes, it’s genuinely compliant – and we take this seriously because we know what happens when you get it wrong. We deeply understand the regulatory requirements that lenders face, from GDPR and FCA guidelines to AML/KYC standards and various local financial regulations.
Our loan servicing software is built with all these nuances in mind, so compliance isn’t an afterthought – it’s woven into how the platform works. We’re ISO 27001 certified, which means our security and compliance processes are independently verified. That said, compliance isn’t just about the software – it’s also about how you use it. We provide the tools, audit trails, and security measures you need, plus guidance on maintaining compliance as regulations evolve.

Absolutely. We’re talking enterprise-grade architecture here – unlimited scalability, high-availability infrastructure, and performance that doesn’t degrade as your portfolio grows. The platform handles everything from thousands to millions of loans without breaking a sweat.
You get role-based access controls for large teams, multi-entity support if you operate across different businesses or regions, API capabilities for integrating with your existing enterprise systems, and the kind of security and uptime guarantees that enterprises actually need. We’ve built this specifically so it can handle the complexity and volume that comes with serious lending operations.

Here’s the honest answer: the 4-month timeline works brilliantly for startups and growing lenders who can work with our robust out-of-the-box functionality. The platform comes pre-configured with the most common loan types, payment structures, and workflows that cover probably 80% of what most lenders need. You’re not starting from scratch – you’re starting with a sophisticated system that’s already battle-tested.

For enterprise clients or those with highly specialized products, you might need more time for extensive customization, complex integrations with legacy systems, or elaborate compliance requirements specific to your situation. But even then, we’re talking months, not years. The core difference is that our solution is genuinely configurable from day one, so we’re not custom-coding everything – we’re setting up and refining what’s already there.

Great question, because this term gets thrown around a lot. Here’s what it means for us: HES LoanBox is modular software that covers way more than just payment processing. We handle the complete lending lifecycle – origination, underwriting, decisioning, disbursement, loan servicing, collections, and everything in between.

Now, here’s where the flexibility comes in. If you come to us needing only servicing functionality – say you already have an origination system and just need the back-end operations – perfect, we’ll give you exactly that module. No need to pay for or implement features you don’t use.

But if you need the full cycle, that’s where HES LoanBox really shines as an end-to-end solution. You get one integrated platform where a loan application flows seamlessly from the first borrower click through automated decisioning, instant disbursement, ongoing servicing, and if necessary, into collections – all talking to each other, no data gaps, no integration headaches. It’s modular, so you can start with what you need today and add more as you grow, or go all-in from day one. Your choice, your timeline.

The loan servicing software runs payments through the online channel. It securely captures payment
information and updates the borrower’s account accordingly. Payments are automatically allocated to loan
components (principal, interest, fees) for accurate balance tracking via integration with your local
payment provider. The software includes payment processing capabilities to streamline transactions. For late payments, the software suggests the best debt collection strategy and sends automated reminders
via email, SMS, or online.
Late fees or penalties may be applied as defined in the loan agreement. In cases of non-payment, the software
assists with collections, generating letters, tracking communication, and escalating to a collections
department if needed.

The HES loan servicing system offers a flexible product engine for managing multiple credit products, including
credit lines and refinancing. If needed, we can customize the solution to fit your specific workflow requirements.

Certainly! Our software effortlessly combines with external providers, such as customer relationship management (CRM)
systems, accounting software, business intelligence (BI) tools, and credit bureaus, ensuring smooth integration.

Our software solution is designed to be flexible and scalable, so it can grow with your lending business.
Whether you’re just starting out or you’re an established lender or financial institution, our software can adapt to your needs:

• Customizable workflows – customize our software to fit your specific lending process.
• Scalable architecture – our software can be scaled up or down to meet your changing needs.
• Secure data storage – your data is safe and secure with HES solution.
• If you’re looking for a flexible and scalable software for your lending business, then we encourage
  you to contact us today. We would be happy to discuss your needs and show you how our software can
  help you grow your business.