Traditionally, WayFina’s business model required full prepayment for fertilizers, facilitated
through dealer networks. This approach limited accessibility for many farmers due to upfront
costs and logistical challenges. The company aimed to transition to a direct-to-farmer
distribution model with flexible payment terms to make fertilizers more affordable and
accessible. Implementing this change presented several challenges:
- Tight deadlines: The solution needed to be operational by December to align with
Zambia’s planting season. - Regional specificity: Operating in Zambia required navigating limited digital
infrastructure, the absence of traditional credit data, and the necessity for
integration with local service providers. - Fraud concerns: The high-risk environment necessitated robust fraud detection
systems tailored to the region. Operating in Zambia and the broader African region
presents significant fraud risks, particularly in the lending sector. While specific
data for Zambia is limited, insights from neighboring countries highlight the severity
of the issue. For instance, in Nigeria,
banks reported losses amounting to ₦6.03 billion (approximately $7.8 million) in the first half of 2023 due to fraudulent activities,
with a notable portion stemming from loan fraud. - Market research: Limited online information about local practices and data
sources posed significant hurdles in planning and execution.
Based on machine learning algorithms, the solution allows each client to assume an appropriate
level of risk and ensures that they do not pay excessive fees.